Cathy Jean Shoes
Horrible Customer Service

Last night I purchased a pair of boots from the store in Town Center Mall, Boca Raton, Florida. When I tried the boots on last night in the store I was wearing leggings. This morning I put them on with a pair of tights and ran out the door for work, when I sat down in my car I felt something poking into my legs so I unzipped the boots and found that there was a hole melted into the lining and it was poking into my leg (runined the tights) so I ran back into the house, changed tights and shoes and ran back to the car. Tonight I took the boots back to the store with the receipt and the store manager was very snotty and told me that there was "no way I can take these back, you've worn them". I've never been treated so rudely my the manager of a retail store. When I asked for the Corporate phone number I was informed that they didn't have a phone number, hmmm a corporation without phones??? I did finally get the email address from her but I had to drag it out of her. I love the boots, they're really cute and comfortable but so all I was asking for was a new pair not a refund. I won't stand for being treated like I was trying to "get away" with something.

Company: Cathy Jean Shoes
Country: USA

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