www.ideavillage.com
Deavillage.com - Wuggle pets Never asked if backorder was okay (voicebox) just sent it and now 2 months later, still no update as to when it will be available

I ordered Wuggle pets two months ago for my daughter as a present and the company only sent me part of the order. I received the stuffed animal portion but the voice boxes that go inside were "backordered". Two weeks ago I followed up and they said they had no update on availability. I assured them their supplier must have provided a ship date and they said their manager had that information and I was told that the manager would be posting the availability date for the backorders on the website within the next day or two. That never happened.

I called again now, another two weeks later and got the same answer, No update. I asked for a manager and Johanna the manager told me there was no update and I could cancel the voice box portion of my order. Due to her indifference, I asked to speak with her manager or somebody who had real information, perhaps their buyer.instead, I was sent into Carmen's voicemail...

Had I been given a choice when I placed the order to cancel the order until the voice recorders were available, I certainly would have. Unfortunately, I was not afforded that opportunity. Wuggle pets decided themselves to ship and bill me an incomplete toy. Now, I would have to pay to repackage and reship my incomplete order back to them because of their deception and immoral business practices. All I want is a date for the voice recorders, which is part of the original product I ordered!

This company if not an outright SCAM, is insensitive, difficult to deal with, and I would HIGHLY recommend no one does business with them!!! I certainly am disappointed I did, as is my daughter who basically received a broken toy and it would seem I have no recourse and the supplier couldn't care less.

Company: www.ideavillage.com
Country: USA
Phone: 18004353106
Site: wugglepets.com

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