Sears
Customer service

09 09 Hi, I just called the service department in Yuma, Az and the customer service representative absolutely refused to give me any assistance whatsoever... Until I verified the address that I lived at maybe 5 years ago... I let him know that I no longer live there and gave him my current address numerous times. He kept telling me that was not the address they had on file. Well... Of course not... I do not live there!!! I asked to speak to a supervisor... I waited 5-10 minutes and he said... That I I could not talk to a supervisor until I verified the address where I no longer lived at??? He also said that he could not change the address and went right back to... I need you to verify the address that we have on file before he could help me. The representatives empoyee number is 6748.. Guillermo.

On a better note...

I called the national number and... Tom... Was extremely helpful... And set up an appointment immediately for tomorrow. We have always gone to Sears for appliances... Previous customer service has always been excellent. The service people have actually been better than any other repair company!!!

I think that it was unreasonable to refuse service to me because I could not verify my previous address. It is a shame that I could not set up an appointment locally.

C3

Company: Sears
Country: USA

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