Dooney and Bourke
False Return Policy, Bad Customer Service

Please bear in mind whenever you purchace from Dooney & Bourke!!! I bought an attractive Dooney and Bourke black leather bag in September (approximately I believed) and since it was on sale at normal shop (no outlet) the revenue clerk placed it FINAL SALE. I expected her exactly what does which means that, she stated that I really couldnot return it towards the shop but that I could usually contact customer support if for almost any cause I had been disappointed using the item. I went home and also the following evening required it from the defensive carrier plus one captured my attention, a-2 inch slit/slice about the bottom-left hand-side was looking straight back at me. I had been so annoyed, named the shop plus they explained I had a need to deliver it set for repairs. To create a lengthy history brief the bag wasn't repairable. Dooney delivered me a card within the email that I will utilize the price of my bag to some completely new bag that needed to be over a sum (that was double what I'd taken care of). What??? That's not what I needed, that's not what I settled and after many extreme discussions together the only real choice I had been left with was to obtain my bag back using the cut-in it. No retailer credit, no credit again on my card... Nothing. I can't start to let you know how dissapointed I'm. The client support Boss actually stated that the main reason they placed it ULTIMATE SALE was simply because they understood that there is something amiss with it and that I ought tonot of purchase it'd I recognized that, truly, seriously... Do you consider I'd buy it easily understood there is a large cut-in it!!! Not just was I offered a bag under false pretenses however now I've to buy a bag that's two times as much then what I initially taken care of!!! Their customer support is terrible of course if you pull-up Dooney on BBB you'll observe that they're not really related to them-and that their quality rehabilitation. Average is just a large fat Y... While Mentor not just is associated with them-but their quality rehabilitation. Average Is Just A. Their return policy plainly states "Promise Results, Repairs or Substitutes"..."we shall happily trade or return your order, supplied the item is abandoned and also you react within four weeks after getting your order." That will be what I did so... I am aware the first error I created wasn't evaluate the bag nevertheless when you purchase from the exclusive location similar to this, you don't consider studying the organization or examining the things. Appears like I settled the cost... Literaly!

Company: Dooney and Bourke
Country: USA

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