NetSpend
Eight Unauthorized Overseas Charges After Loading $2000 on Card

I had eight unauthorized charges made to my prepaid debit card. All of the transactions occurred within days after loading over $2000 on to the card (because the check cashing store did not have enough cash to give me back on a $3500 check I cashed. All the transactions appear to involve entities in France, England and the Netherlands.
I have spent countless hours writing letters, e-mails and dealing with customer service reps who can barely speak English. No one can give me a physical address for the corporate headquarters in Austin, Texas, and I keep receiving e-mails that are either generic or requesting information that I already provided them with via fax that contained 26 pages and I have confirmation that they did receive my documentation. It is a nightmare. I just received an-email at 0200 this morning, a generic one, indicating I don't need to contact them, but the investigation could take up to 90 days.

Company: NetSpend
Country: USA
State: Texas
City: Austin
ZIP: 78768-2136
Address: 701 Brazos, Suite 1200
Phone: 8663877363
Site: netspend.com

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