Verizon Wireless
Prepaid Balance of $52.22 Unusable and Refund Refused

On July 28 I tried to make a call on my cell phone and was told I had no time available. I switched from a monthly billing to prepaid last Dec. I went to the Verizon web site and it showed I have $52.22 in my account. (My agreement with them is that I pay $2.99 for any calls made within one day).

I e-mailed Verizon to ask what the problem was. I received a return message stating that I had to call the 800 # and reprogram my phone. Why should I need to do this? I called, went through all of the steps to no avail. I was told a work order had to be created to research the problem, I would get a call the following day on my land line from Tina, the tech I spoke to. When I got no call I again e-mailed Verizon with a complaint about no service or solution and demanded they refund me the $52.22 they had in my account. I got an answer from yet another rep stating that they cannot refund my money and I should have service on 8/9. I replied that that is unacceptable as I need my cell phone for a trip to Orlando on 8/5 and again demanded my money.

I had to go out and buy another cell phone (a tracfone) so that I would have a phone to use. I have not had any response from Verizon regarding this problem or my demand for my money. They should not be holding my money while they are unable to provide the service they promised.

Company: Verizon Wireless
Country: USA

  <     >