Braums
Very unsatisfied - Customer Service

I am an employee at Braum's. Just because I am an employee doesn't mean I should be treated differently than other customers, because once I clock out, and I order something, I AM a customer. And if that's how customers here are treated too, then i feel sorry for them. I ordered an Orange Sherbert Freeze with my meal. I finally got it after 10 minutes of waiting. It looked horrible and nothing near finished, it was so thin and chunky, and tasted nasty. So i took it up to the counter for a new one. Not even a minute later, I had another one that didnt look different at all, just a little bit more ice cream in it. So i just asked for a coke instead of my freeze. Sheila began to argue with me that that's how a freeze looks like. I have been ordering freezes on days that I work for 2 months now. They have always looked soft, thick, no bubbles, nice looking freezes. The ones I ordered have always even looked like the one that is on the menu above the counter. Today, it looked nothing like it, and I just wanted the freeze I usually get. I finally got my other food after 25 minutes of waiting while I've been next in line and Sheila finally brought me the right freeze. I told her this is what a freeze looks like. She started arguing again that its not what a freeze is, its way too thick. Arguing with the customer. Something I have never done even when I knew they were 100% wrong. And I'm only a trainee. I ended our argument there, walking out of Braum's very mad and very unsatisfied.

Company: Braums
Country: USA

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