Bally's Las Vegas
Hotel complaint review - Hotel Room

We stayed at Bally's from Jan 16th through Jan 22nd. We had reservations for early check-in. We got to the hotel around 11:30 am. Checked in received room number but no key, was told to come back at 3pm for key. There is NO quiet place to sit down and unwind after arriving to the hotel. We sat in the Mexican restaurant for a little over an hour then decided to leave the hotel. We drove around for a little while, came back to the hotel at 3 pm expecting to get our room key and were told our room was not ready still to come back at 4 pm. We get to our room a little after 4 pm to find an old out dated room, we do NOT have a bedspread just a top sheet with some kind of blanket and another top sheet. We have 4 twin size pillows on a king size bed, that are flat. We asked the housekeeping lady for 2 extra pillows and another blanket but she didn't speak English and couldn't understand us. The next day we were able to speak to an English speaking person in house keeping about the pillows and blankets and were told there is a water shortage so no rooms have bedspreads, we were given 2 blankets that are normally used for mattress protectors. When leaving the hotel we noticed 3 rooms on our floor had bedspreads lying on the floor while getting their rooms cleaned. The furniture is old and scratched dented and dinged screws holding the legs of the table together. There are stains on the walls in the room. The bathroom exhaust fan didn’t work, light bulb blown, long dark hairs on the floor and in the tub, yellow and dark stains on the ceiling in the bathroom. The shower head was old and didn't work properly, no water pressure. The carpet was dirty. No coffee pot in the room. The rooms pictured on this website are not what you receive when you check in.

Company: Bally's Las Vegas
Country: USA

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