Verizon.com
Bills Near $5,000 After Phone Set Up Wrongly for Son Abroad

Ordered new Google phone and asked for international wireless only service for three weeks and nothing else. I told Verizon it was for my son while he was in China and that I did not know how to operate or set controls.
A month later I get a series of bills totaling around $5,000. My son who is a minor was supposed to use phone for e-mail and to upload photos and use the internet, which was a fixed rate. I find out that they never set the unit correctly and texting and phone worked. Some people called him and texting worked and he used it instead of e-mail. I contacted the FCC federal communications commission because Verizon records orders but could not find order and I found out they pay by commission? Verizon's lawyer agreed to remove the charges after the FCC responded. Now they have removed all discounts from the account. This is a very difficult company to deal with.

Company: Verizon.com
Country: USA

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