Quicken Loans
Offered 30-Year Fixed but Papers Showed Adjustable Rate, Deposit Kept

Wanted 30yr. Mtg. at lower rate, they said yes they could, for 3.6% I requested 30 yr. Fixed. They said yes it is... So I signed on line their papers for an application, and papers they said they needed me to fax back, so I did all they told me to do. After reading all the papers, I discovered loan not for 30yr fixed, only first 7 yrs. Then rates go up 2.5% every year, fees approx $4,000 to be added to present loan balance. They said they needed an appraisal to go forward, I cancelled 6-8... Mr. Gallo accepted the cancellation, and told me he would cancel application papers immediately and refund my up front fee deposit of $500.00.. Then 6-08, another officer called me to verify the cancellation, and why, I told him the above... He was angry and hung up... I have e-mailed Mr. Gallo several times, and called with no response about the deposit... Finally, 6-16recvd. E-mail stating they could not find a program for my needs, and read the deposit policy... Nothing said about not returning my $500.00 during the online page after page etc... Found out by calling their deposit line... I was then told, no refund, read the papers, I knew nothing about their not refunding me... Mr. Gallo, knew ahead of time that I cannot afford to lose any money. That I am a 75yr. old widow living on only $1636 from s.S... Believe me... Had I known their refund policy, I would have never let them charge my Visa.

Company: Quicken Loans
Country: USA
State: Michigan
City: Detroit
ZIP: 48226
Address: 1050 Woodward Avenue
Phone: 8008634332
Site: quickenloans.com

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