Zoom Group Miami
Bad Service & Retaliation Employees

I overnigth a package to the group zoom on May 19 & this package was delivered at 9:46AM on May 20th. I paid extra so the package can be deliver to Venezuela in 3 days as they told me over the phone. 11 days has passed & the package has not been delivered. I spoke to Fatima that day & she couldn't find my package, on Monday I got the same answer, we are trying to find your package, I called them in several ocassions on tuesday May 24 & the package couldn't be found. I sent an email to their calidad dept to let them know how unhappy i was with thier service.

Fatima called me at 4:00PM on Tuesday & they have found my package after it has been at their warehouse for 3 business days. She told me because of the delay the package would be delivered on Friday May 27& I wouldn't have to pay for customs if any moneys was due, I told her I was happy this was behind us. On Wednesday in the morning I recieved a phone call from a lady name Ana (never provided last name) she told me how i dare to send an email to their company & they were going to send my package in the slow mail possible & they will make sure I pay as much as they could once the product was in customs in venezuela. The package has not been delivered yet. The Zoom group has had this packages since May 20 & as of today May 31st (11 days later) the package has not been delivered. I was paying for an expidite service that was supose to take 3 days & no for a company to loose my package & insult me over the phone. This is rudest, inept worst people that i have deal with in my entire life. Label/Receipt Number: EH96 2979 794U SGuaranteed Delivery Date/Time: May 20, 12:00 PM Class: Express Mail®Status: Delivered

Your item was delivered at 9:46 am on May 20 in MIAMI, FL 33172. The item was signed for by D MATOS. Detailed Results: Delivered, May 20, 9:46 am, MIAMI, FL 33172Out for Delivery, May 20, 9:14 am, MIAMI, FL 33172Sorting Complete, May 20, 9:04 am, MIAMI, FL 33172Arrival at Post Office, May 20, 8:58 am, MIAMI, FL 33172Processed through Sort Facility, May 19, 3:21 pm, LAKELAND, FL 33805Acceptance, May 19, 2:14 pm, LAKELAND, FL 33813

Company: Zoom Group Miami
Country: USA

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