Home Depot
Water Heater Price Rose $359 to $468 After Delayed Install
- 05-23-2011
- 22
On 05.22.2011 at 8:30 AM, I called Home Depot at 1-866-228-1482 and spoke with Jackie. I wanted to purchase a GE Electric Water Heater and take advantage of the 24/7 service that the company advertises to its customers. I picked out the water heater, which was a GE 50 gal Medium 12 year warranty, sku number 487868, store So sku 607988, 4500 watt double element 240 volt, which cost $359.00 plus tax. Jackie informed me at that time that she left a message with Water Heaters Plus to schedule the appointment and install the water heater on Sunday. The confirmation number that I was given by Jackie was 1-1524714553.
I did not hear anything for many hours; therefore, I called Home Depot again around 2:00 PM and spoke with Sandra. Sandra informed me that she called Water Heaters Plus again and left another message. She also said that the delivery would probably not happen on 05.22.2011, but someone would contact me early on Monday morning. Monday morning rolled around and there was no phone call, so I called at 11:30 AM again to Home Depot, and they said that they would call Water Heaters Plus. Shortly after that, Water Heaters Plus finally called.
First of all, the 24/7 is false advertising, because I did not receive the water heater yesterday, nor have I received it yet today, and it is 2:30 PM on 05.23.2011. Today, 05.23.2011, they tell me the water heater costs $468.00 plus tax, the same electric heater as yesterday. If they had held up the company's end of the bargain, such as the 24/7 advertisement, then I would have purchased this water heater for $359.00 plus tax, a difference of $109.00 plus the additional tax dollars. My family suffered from this false advertising by losing not only the $109.00 but also by the mental anguish of taking cold showers.
In my opinion, when companies advertise, regardless of the method, such as the Internet, they should provide the service and product.
Company: Home Depot
Country: USA
Site: homedepot.com