Verizon
Voicemail Down 10 Days, Missed Technician Appointments After Business Transfer

Since I switched my business phone to Verizon I've had nothing but problems. I called in mid April to request this transfer which I was told would happen on April 29. I was assured that my voicemail would be fine and gave me an appointment to transfer DSL to my new location. After April 29, I did not have voicemail for 10 days! Called several times and was given excuse after excuse.

I spoke with the supervisor who promised my voicemail would be activated between 30 min's and 48 hours. After many calls, my voicemail was working.

May 16, I was at my office waiting for the technicians and no one showed up. I called later to find out that such an order was never placed. After explaining my situation to the manager, he said that he would send someone. When he was leaving, I asked about my DSL. He said he does not do that and I have to call Verizon. Called on May 17, was told that could be serviced on Tuesday but someone would come on Wed by 5pm. I accepted and of course no one showed up. I called again and was transferred for 2 hours. I was finally transferred to a supervisor named Wade who was rude and disrespectful.in all of my years I have never spoken to any customer service rep as rude as him.

I still have no Internet access and only one phone works. I do not know when my problems will be solved. I have never had a company have so many incompetent people working for them. I will switch services as soon as I can.

Company: Verizon
Country: USA

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