AmericanHomePlus
Terribly long wait for delivery

I ordered a medicine cabinet for my bathroom on 11/18.

They stated a 4-6 week lead time for delivery at the time of order.

Each time I checked their website for an update, it said the order was being prepared for shipment, which I thought would be normal until they shipped on the 4th, 5th, or 6th week.

After the 6th week of waiting, I called the customer support line. My service rep was nice enough and seemed like he wanted to help me out.

He told me there was a 'glitch' in the system and that my order was not placed with the manufacturer, Robern.

I was horrified, as I am preparing my home for sale and need this item.

He told me that he would expedite the order in the system and ship as soon as possible.

Each time I called back to check the status of my order (every few days) I got a different person, and each told me a slightly different story.

I finally received my order 12 weeks after initially placing it with American Home Plus.

By that time, I had to purchase another cabinet locally so that I could show my home. I accepted an offer on my home before I ever received shipment on my order.

American Home Plus would not accept cancellation, and would not take a return.

I now have a brand new medicine cabinet that I will not use.
Anyone want a brand new medicine cabinet? I will ship 1000 times faster than American Home Plus.

All-in-all, this was one of the worst internet shopping experiences - ever.

If you choose to purchase something from American Home Plus, be prepared... They have low prices for a reason.

They get an F.

Company: AmericanHomePlus
Country: USA

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