BB&T
Fee charged after using 95 of the 100 dollars released

I placed a 500 deposit into my account and was given 100 dollars released. I used 95, and they charged me a 35 fee. When I called the customer service line, they said, "Oh well, it's not really available, so you should have known that," and got nasty with me. I asked for a supervisor and got a really rude man who said that it was my fault and that there was nothing he could do. Then I asked for his supervisor, and he said, "Oh, I don't escalate calls to them," and hung up on me!

I am beyond angry, because this is not the first time they have charged me a fee randomly and made a mess of my account.

Company: BB&T
Country: USA

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