DirecTV
Early Cancellation Fee Charged Despite Supervisor's Promise to Waive
- 03-04-2011
- 4
I called Directv Retention Dept to complain about their fuzzy reception, service, my picture fading in and out, being charged for services they claimed I would receive for free such as HD. DTV was charging me for HD reception but because I did not catch their overcharge, they refused to allow me the services they had promised I would receive for free. When the service man came out to install the dish, he left such a mess inside my house and outside in my roof gutters. My husband had to clean it all up and throw it away. The service person is supposed to dispose of the boxes and mess they make themselves. I am now being charged a $400 early cancellation fee because I canceled their sorry service after 6 months. I called and talked to one of their supervisors in the Retention Department on 9/28/10 and he said he understood about the bad reception and they would send another service person out. I told him I was sick and tired of having people come to my house and then get the same crap I was getting before. He said he understood and would cancel my service and I would not be charged the early cancellation fee. But, guess what, I received my DTV bill today and there was a $400 early cancellation fee on it. When I called customer service today, they said there was no notes in their system to verify that the prior supervisor in the Retention Department had authorized a credit of this fee and by their contract, I am obligated to pay the fee. This is bogus BS! Would someone please tell me how DTV can get away with this. The state law says the customer has to be receiving good reception or the service can be cancelled without a penalty. So, after talking to a supervisor in Customer Service, I was more or less called a liar because the person I spoke to in the Retention Department did not do what he said he was going to do and remove the early cancelation fee. Besides being overcharged, I am also being fraudulently charged. This will also be sent to the BBB and every website that I can paste this complaint to.
Company: DirecTV
Country: USA