Planet Fitness
Cannot cancel my membership

I was in the hospital and had to have surgery early December. I am housebound and, when I am able to return to the world, have been advised that there will be not physical activity for quite some time. I called Planet Fitness and was advised that I cannot cancel my membership over the phone; that I would have to go in to cancel. My other option is certified mail with return receipt. Neither of which I can do at this time. Is there no other provision for situations such as mine? I have already paid for two months that I have not been able to use and not able to call to try to cancel my membership. Why am I, as an invalid, being punished? When I called, it was as if the person who answered was reading out of a book - no compassion or understanding at all - just kept repeating "the laws" of Planet Fitness.

Company: Planet Fitness
Country: USA

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