Lazy-Boy Furniture galleries
Costly and Frustrating incident due to the Misrepresentation of an advertised product

My husband and I purchased a complete living room and dining room set from Lazy Boy Furniture Gallery. We also ordered a Sofa Bed for the Den. Lazy Boy has comfortable, well built furniture, their sales personnel are competent, helpful and appear to be knowledgable about the products they sell. Until now, we have never been dissatisfied with their products or services. The reason for this complaint is because the Sofa Bed we purchased was misrepresented and incorrectly advertised. It was listed as a Twin Sleeper Sofa Bed, sold to us as a Twin Sleeper Sofa Bed and our Sales Representative assured us that it was a twin sofa bed. Unfortunately this Twin Sleeper Sofa Bed is in actual fact a "COT". Mattress dimentions"1. Twin size mattresses are 39 inches wide by 75 inches long2. Single size mattresses are 36 inches wide by 75 inches long3. Cot size mattresses are 28 1/2 inches wide by 72 inches long

We do not live in Arizona year around and had just purchased a new home. The Lazy Boy Sales Representative that assisted us in outfitting our new home was extremely helpful but it appears that his knowledge of this piece of furniture was incorrect. We had made arrangements to have the furniture delivered when we returned to Arizona. The furniture was delivered on schedule, set up by the delivery personnel and looked great. We had to leave for home a few days later and did not open the Sofa Bed to inspect the mattress size. We returned three months later. At this time we needed to use the Sofa Bed for a guest. When we opened the Sofa Bed we discovered that it had a cot size mattress not a twin size mattress. We phoned the Lazy Boy Store the next day and explained that the Sofa Bed mattress was the wrong size. We were told that because it was three months later they could not do anything for us. We paid a lot of money for a piece of furniture that is not adequate for our needs. The cot fits a child not an adult. Besides the mattress being the wrong size I have also encountered another problem. I have searched numerous retail stores, in Canada and Arizona, that sell bedding and have been unable to find any stores that sell bedding for cots.

I have gone to numerous Lazy Boy Furniture stores in Canada and Arizona and explained what happened to us. I was told by one Sales Person that this is the information they are given for the size of the Twin Sleeper Sofa Beds and this is the information they give to their customers. This has been a very frustrating experience for us and I would like to warn other consumers that "BUYER BEWARE" is something we all have to take heed to. Putting your faith in the accuracy of Advertised products or the information your Sales Representatives give you can be a costly and frustrating experience.

Company: Lazy-Boy Furniture galleries
Country: USA

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