AT&T
Customer Service Rep's Advice to CEO on Data and Messaging Plans

I myself work in customer service for AT&T Mobility on the front line of everyday feedback from our customers!!! I feel their pain! If you want to make them happy Mr. Stephenson here is what you can do... Although every red blooded american knows, we customer service reps know you will probably never take advise from us even though we are your work horse and know what the customers are upset about, But I as your employee will tell you anyway and I do not have to have a Master Degree in Business to figure this out... The customer needs choices to handle their wireless needs so here you go!!!"You have capped there Data for the smart phones, which was stupid. Offer 200MB (15.00) 2GB (25.00) and Unlimited (30.00) everyone knows we are the fastest and we have the bandwidth to handle it, now you have changed the Messaging Plans which is even more stupid!!! Keep the 200MSG (5.00) then give them the choice of 800MSG (10.00), 1500MSG (15.00) and then Unlimited (20.00 Individual Line and 30.00 for Family Talk) if you would like to keep the customers you have and also make them happy to be an AT&T Customer, Let them choose what fits their needs, not what lines your pockets... You don't deal with the customers like myself and every other AT&T Customer Service Rep does, You have no idea what the customer wants or needs, You have spreadsheets and graphs that help you make the decisions, take advise from the Blue Collar Folks that keep AT&T running, not your executives, because they don't listen to the people, only the K-Chang of Dollar Signs

Company: AT&T
Country: USA

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