DirecPath
Poor ISP Qualtiy of Service - Edge Platinum Internet

Quality of Service is a concept that includes many facets of an internet connection. Download rate is one, latency is another. They are part of the larger picture that creates a perception of speed. I pay for the Edge Platinum 6mbps tier, but it does not feel like high speed internet. The download rate is wildly inconsistent and varies by as much as 80% of the rate cap. The latency of my connection is also wildly inconsistent hovering around 80ms but jumping as high as 500ms every few seconds. This great variance destroys any possible perception of speed. The customer support will not send a technician out because my download speed is sometimes what it should be.in short, my connection is consistently terrible and customer service has been of no assistance. I will be leaving DirecPath as soon as my contract ends.

Company: DirecPath
Country: USA

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