Hewlett-Packard (HP)
Customer - HP Pavilion Elite HPE
- 01-11-2011
- 25
We bought our computer in June of this year. About a month later web sites would freeze and you would have to shut down the computer. Sometimes it would shut down by its self when you are in the middle of doing something. This computer was suppose to be good for playing pc games but it freezes when playing. I called tech support about 4 or 5 Times. They told me I had to do a recovery, But you need a disk for that. When I told them this they would tell me to try doing something else that would end up that they wanted me to do a recovery. No only did I have trouble understanding what they where saying and having to have them repeat themselves, I was on the phone for long periods of time. We decided to go back to where we got the computer and the called and HP tech said I never called them. It seemed funny to me that when I called back to order a recovery disk that they found my information pretty quick. My computer still does not work.
Company: Hewlett-Packard (HP)
Country: USA