Hewlett Packard Tech Support - JD Power & Associates
Per-Minute Tech Support Fees, Recovery Disks Never Received
- 12-11-2005
- 35
On 11/21/05 I called information on line for Hewlett Packard information. A site and phone number popped up so I call. It prompted me that if I needed to speak to a tech it would cost $2.95 per min. I advised that would be ok with that, but I had to give them all my information before we could proceed (like my model number of my computer and billing information). After a short conversation he stated I needed to order "Recovery Disk" 8 of them, in which I did. They said I would receive it by 11/28/05 and then to give them a call back when I received it so they could explain the step to me to repair it (@ $2.98 a min of course). But I never received it. So I called the company and was transferred at least 8 time after going through all there "auto voice mail" prompts before I got a live person. Then the stranger on the other line in which I could not understand any of them (they were from a foreign company, possible Idia answered the phone and told me the systems were down could I call tomorrow. Tomorrow comes and the told me it was shipped FedEx and gave me a tracking #. I called FedEx and they stated it was left on my porch the day before Thanksgiving. NOT! Well FedEx said I would have to take it up with HP because there contract allows them to leave it on the porch. So I called HP and explained the whole delivery mix up and after being on hold for about 45 min they stated that an account manager would have to call me back within 48 hours. After 48 hours I call back (and was transferred several times again) just to have a gentleman tell me that a account manager would have to call me back in 24 hours because he put a "Priority" notice on my problem. Well of course the weekend comes and I had to wait to Monday to call back again. To no avail of course and the whole vicious circle is starting over. I will just dispute the charges with my credit card company and try some where else... Final infamous words "Kids Don't Try This At Home" you'll never see the goods!
Company: Hewlett Packard Tech Support - JD Power & Associates
Country: USA
Phone: 8007520900