Hewlett Packard
Awful service failure to collect

I purchased a Compaq Mini CQ10 Netbook in May and since then the system has failed twice, On the first breakdown the warranty service 'repaired' the netbook and within months the same problem has recurred. I believe this must be a fault with the individual netbook or the specific model and I expected with such a high profile company as HP a gracious service and recompense for gross inconvenience and poor quality of the product. When I e-mailed HP a number of times through the 'contact us' page I received not one reply, it has now been weeks and there is still no communication. I then telephoned your customer service helpline where I was put on hold for well over 25 minutes each time on a chargeable number, only to be put through to argumentative, rude and disobliging staff. After a number of phone calls collection of the netbook was finally arranged, only for the carrier to not turn up, not once but on four occasions.

I have been unable to file a formal complaint and wish to do so immediately. Your website does not provide a suitable complaints department and any attempts at complaint so far have been ignored.

Company: Hewlett Packard
Country: USA

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