Dell computers
Misleading - Studio Desktop

I recently ordered and received (not in a timely manner) a computer from Dell for an individual I occasionally help out who does all his work on the machine. As part of the order I made sure to check whether or not the graphics cards supported DVI. They even had a "Help Me Choose" page that I looked at and could see that my chosen card, although integrated, did support DVI. I have snapshots of the website showing it and the actual URL to the page that shows it also.

Anyways I got the machine and low and behold there was only VGA connections to be found. I contacted Dell and was told that integrated cards don't support DVI. So I pointed Dell's website out to him that said it was supported. He agreed that Dell was in the wrong. All I wanted was for Dell to send me a free graphics card. Not a big deal for such a big company. At first he basically told me there was nothing he could do for me and to take a hike. But after some persistence he now wants to sell me a graphics card and they will pay half of the cost.

I want to know why I have to pay for their admitted mistake? Sounds like false advertising to me. I can imagine the ad, come buy this graphics card with all these features including DVI support, and then sending you something that does not support what they just advertised. I think Dell doesn't care about their service quality any more or their small customers.

You can see the page at http://www.dell.com/content/learnmore/learnmore. Aspx? C=us&l=en&modalheight=600&modalwidth=600&s=dhs&~id=hmc_graphics_studiodt&~lt=popup&~tab=details

Find the column that show the Intel X4500HD Adapter and then scroll down to the row that says DVI Support to see the check mark for indicated support.

Company: Dell computers
Country: USA

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