Verizon
Terrible support and response to problems

Company Name = VerizonCompany Contact = Company Address = City = State/Prov = Zip2 = Country = United StatesCompany phone = Incident = 23 days ago my 2 email accounts with Verizon got messed up suddenly for no reason. My password/ID would not be recognized. I contacted the technical support and more problems developed. I couldn't have access to my personal and professional email for a total of 20 days. It is now 22 days and a more than a week since I have tried to speak with a manager. One from the Philippines never called, another from Mexico took 4 days to call back and this is after promises from supervisors saying that someone will call back and me sitting at home waiting for the call. Today is 8 days since I requested to speak with a supervisor and I am still waiting. My accounts were suspended for no reason. Someone switched my account from residential to business for no reason and it complicated issues even more. They'll fix something and the next morning the same problem comes up. I kept calling and the saga continued. Folders from my email disappeared. The higher technical support kept messing more and more including my Mac mail that included also my gmail account. I spoke with supervisors who did not do anything to help and resolve the problem. Supervisors who said they will call back and didn't. Supervisors that misinformed me and 1 that outwardly lied to me. I have spent close to 30 hours by now between being on hold, talking to incompetent people, waiting for people to hold. The thing that aggravated this even more is that I had to spend a great my part of my vacation time trying to resolve this problem. I get paid almost 40 dollars an hour so do the math... The higher level technicians do not work on weekends, billing neither. You can't speak with anyone from headquarters. I had to wait on hold once for me to speak with billing for 70 minutes and did not get to speak with anyone. All these has been so aggravating, I feel disrespected, disregarded as a costumer and I expect to be seriously compensated for my awful experience with Verizon. Damage Resulting = 23 days of aggravation and frustration. Waste of time. Today 27 days later, I am still dealing with them.

Company: Verizon
Country: USA

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