Verizon Wireless
Dismal Verizon iPhone Technical Support: Non-Stop VZWNMN Text Messages

The specific issue Verizon support cannot solve with my Verizon iPhone is non-stop messages from its Contact Management add-on despite them turning it off numerous times. Every time I get an email, I get a text message from VZWNMN (6250). This has been escalated to Verizon Tier 3 support (Verizons in-house support gurus, the highest level of Verizon expertise to my knowledge) three times over the past 34 days and counting since 21 October. They know exactly what it is but cant fix it. On the upside, sort of, I have been given a personal Tier 2 support technician (I believe Tier 2 is the highest level consumers can speak to within in Verizon) who has, for the past 15 days, assured me the problem would be resolved very soon. I have lost all hope.in my judgment, this is dismal Verizon iPhone technical support.

One Fix: The good news for those having this problem is that it is SUPPOSED to be fixed by following the same process as can be used by the HTC Incredible 2 VZWNMN issues (meaning the exact some ones) at the following link. However, it doesnt work (in my/Verizons experience) with the Verizon iPhone:

Http://www.droid-life.com/06/27/incredible-2-owners-receiving-message-from-vzwnmn-here-is-how-to-stop-them/

Why Dont I leave Verizon and/or my iPhone? Good question. Heres my response:

Despite the above issues which are without question an invasion of privacy (I get about 100 emails per day plus, now, 100 text messages per day at all hours), I'm stuck on a two-year contract with my iPhone, which they wont let me return as Im past the 14-day return limit, and my five business lines. I feel helpless with nowhere to turn. I really want this to be known by consumers since Verizon technical support can't fix it, know the exact issue and seem quite comfortable leaving me out there. I'm clearly unable to do anything about it other than seek a way of getting public attention (fingers crossed). Perhaps this posting will help save you some of the troubles Im having with my Verizon iPhone by simply avoiding getting one. Dont get me wrong, I love Apple, the iPhone, and even used to love Verizon, but my sanity and maximum reasonability have been exceeded.

If this sounds like a complaint, then you are likely right. Im very disappointed. I did remain public-action-free for 34-days. The problem continues but now I feel it important to speak out. If any of you have ideas that might help me, Id love to here from you.

Company: Verizon Wireless
Country: USA
Site: verizonwireless.com

  <     >