Cat Faeries
Commitment to vengence not cats! Pathetic customer service

Cat Faeries owner has denied me their product because evidently I hurt her feelings by making a comment about high shipping costs (see her comment below.) My cat, Lola, has been diagnosed with kidney disease and I tried to purchased the Kidney Kitty. Gail Columbo has basically called me stupid for not understanding how her costs are calibrated on shipments. This woman denied helping my animal because she's petty and can't stand to have her feelings hurt. Her commitment to helping animals is second to her mean spirited commitment to being vengeful (which is a joke if you read her customer service page, basically she can be rude and nasty, but don't you dare or your animal will suffer to consequences.) I'm not the only customer she's done this to. Rnhttp://www.galaxy.com/rvw20174-70886/Cat_Faeries_Catalog_Catnip_Cat_Toys_Feliway_Cat_Gifts.htmrnhttp://usacomplaints.com/Cat-Faeries/complaint/complaints/thread/print/0/136669rnhttp://www.mojopages.com/biz/cat-faeries/san-francisco/ca/94127/5642541rnhttp://www.bbb.org/grernfrom Gail's website "We are honored to be of service to cats and their caregivers." rnYeah, as long as you don't tick her off. Evidently wanting to stick it to a customer for complaining about shipping costs is preferred over helping someone with a sick cat. What customer service! See her emailrnFrom: Cat Faeries rnSubject: RE: Email From Cat Faeries WebsiternTo: rnDate: Tuesday, November 30, 8:54 PMrnWe meant to refun that order the day it came in but did so todayrnWhen someone complains about shipping its an automatic cancel/refund/goodbyernrnYou complained about a $16 fee to ship Anti Icky Poo... Our bundles arerncalibrated to be less when you order them, which we clearly state, and whichrnmost people see/get. RnrnOf course you were charged immediately, hello - you placed an order! RnrnYou've been cancalled/refunded. I regret that I did not do so = soone

Company: Cat Faeries
Country: USA

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