Citibank Mortage
Phone calls

In January we were informed that our mortage was late. After the shock wore off, we researched the problem. We had just started paying online and messed up our accounts. We thought we made two payments, one to our mortage and one to our second mortage.in fact, we made both to our second mortage. We informed Citi of our mistake and said we would make one and a half payments for the next two months and then we would be caught up. They said it would affect our credit, we didn't have a credit cards "the reason for a second mortage." Our goal is to be debt free, except first mortage, in five years. We told them our credit could survive a 30 day late hit. Now the kicker is the second mortage is with them too, and they applied our second payment to the principal, which is four payments worth. They have been calling us three to five times a day every day since. It is the first time we have ever been late and we have been treted like dead beats.

Company: Citibank Mortage
Country: USA

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