Time Warner Cable
TWC's harrasses their customers

If you don't want frustration and problems, DO NOT uses Time Warner Services! I was a Time Warner customer, they have a good price at the begging, and then they will raise their price pretty high. And the most problem is the Time Warner Phone, it frequently goes dead. My husband works from home, he needs internet connection for work, and he needs to attend phone conferences often. So you can imagine how frustrated he was. Finally we decided to change service, to save money and save problems. I called Time Warner, and the person who answer the call gave me their office address, ask me to turn in the equipment, she told us: the services are terminated.

Surprisingly, Time Warner still send bills to us every month after months we stopped service. We called, and called, proved to them that when we called, who we talked, what we were told, and the receipts for the returning TV receivers. But they still send us bills anyway. Time Warner's arguments were "they didn't “send a person” to terminate the service". Then why don't you? They never plan to send anybody because it is different department. And that department that take care the cancelation knew they already canceled the services, the receivers had already returned. May be that is Time Warner’s strategy, so they can harass people to get paid.

Company: Time Warner Cable
Country: USA

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