Kay Jewelers
Rudely - kay Jewelers

I agree to everything stated. I had a store manager ask me about my purchases/returns from other stores when I called her to see if they still had a ring I was interested in buying. Was this person looking in my personal account without my consent or knowledge? I did not ask anything about my account when I called... She simply stated I see where you bought and returned from two other stores. I felt like I needed to explain to her for no reason that both places had damaged the pieces after setting my diamond both times so I didn't accept defective jewelers work. I called the corporate office to which I was talked to a bit rudely. They told me that no employee should be able to access my account with out my consent. The store manager lied when corporate called her and stated she was reading from a paper she had in her store. She did not have paperwork from the other stores I'm sure as it has nothing to do with her store. They refuse to call back with any follow up so you never know if any disciplinary action is taken. I was told "it is handled internally" and for privacy reasons I will not find out the outcome. Oh yeah, what about my privacy?

Company: Kay Jewelers
Country: USA

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