Sears
Lemon of a heat pump - Sears Kenmore heat pump

We purchased a heat pump from Sears in 2008 - the air conditioning unit has never worked for more than a few weeks at a time - we have had 8 different technicians attempt to fix it, each one leaving with a different explanation, too much freon, not enough freon, celluloid switch, compressor, pressure regulator - receive emails from the webmaster@sears.ca confirming the unit is fixed and problem resolved. Phone calls to salesman remain unanswered - the only time he called back was when we called to say we wanted to now buy a new furnace - he was at our house in no time - like we would ever purchase anything from them again! He also promised he would see to it being repaired. The entire episode has been very frustrating. We have been requesting they take the unit back and replace with a new one - if they sold us a cheap unit we would gladly upgrade to something better - we are not even allowed to have an independant service technician work on it as it will void our guarantee so we are at the mercy of these geniuses they keep sending and are now facing another hot and humid Montréal summer with no air conditioning. This latest episode started mid May - it is not June 9th, and it is still not working, with no sign of it being repaired anytime soon!!

Company: Sears
Country: USA

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