Sears
Broken range Oven and midnight delivery

Purchased Range and dishwasher on the 10/23/10. Delivery was supposed to be between 1:15 and 3:15 pm on 10/27/10. Sears called me twice and cancelled time. They said it was a problem with the deliveries and they kept pushing my delivery back. They finally after serveral phone calls delivered at 12: am in the morning of the 28th. The next day when I tried the oven. The temp. Was off by 100 degress. The oven would say 350degress when it would register at 200. I called for service. The service app. Was for 11/1/10 Between 12:00 and 4:00pm. At two I called to find out when they where coming for my repair. Sears stated they had to cancell my repair call and would I like to set another app. That was two days lost from work. One for the delivery and one for the repair, that never happened. I went to the store for some kind of answers and the manager of the appliance section (Dennis Brown) told me he called (repairs) and there was noting he could do but wait until the repair department called him back. He stated to me to go home and wait for his call. I'm so upset and feel helpless to do anything for my satisfaction. Please consumer affairs can you help me.

Company: Sears
Country: USA

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