Xenonics Holdings, Inc
White Emerson Speaker Phone Model EM2646

The following correspondence are self explanatory: rnrnrnAmount involved White Emerson Speaker Phone Model EM2646 $24.13. Exchanged for another one on 7th September. Thernfollowing correspondence will tell the story: rnSara Pavanrn1st November 3.43 AMrn - rnrnrnrnYesterday (28th October) the Speaker Phone went dead. They should not sell such bad products and cheating people by saying wrong things about the batteries and the adaptor in writing in their leaflet. RnrnWe in Medicine Hat want more people to come and do business. RnrnWhen I telephoned with their Speaker Phone Ms/Mrs Sharoll was rude to me as if she owns Medicine Hat. A manager should be polite and tactful. If she had recorded the call she should give it to you the recording and you could judge. RnrnI did exchange the phone on 7th September but that is dead since yesterday and I have disconnected it. It is useless exchanging it as the problems are going to be the same. They should not sell this phone. RnrnThey have to supply me with a different make of phone with port to fix an adopter as advertised by them in their flyer. Otherwise they should refund the full money $24.13 back to me. This is fair. RnrnSara Pavanrnrn — rnPLUG / into the PLAN PRODUCT REPLACEMENT PLAN - 2YEAR. RnAffordable Protection for your purchase is available from only $4.99 on hundreds of products! RnrnHow does The Plan work? RnrnIf your product fails to function due to defect within two (2) years from purchase date, XS Cargo will gladly issue a credit voucher equal to the purchase price of the item. This credit voucher may be used towards the purchase of any item (s) at XS Cargo. RnrnThe Product Replacement Plan may be purchased for a wide range of products including: electronics, small appliances, digital cameras, telephones, vacuums, power tools, luggage and more! RnrnLook for the Product Replacement Plan logo on price tags or consult a sales associate to determine ji your selected merchandise qualifies for The Plan. RnrnThe cost of the Product Replacement Plan is determined by the purchase price of the item. Refer to the table on this sheet or consult a sales associate for more information on plan pricing. RnrnThe Plan: Terms and Conditions rnrn1. Coverage: The Plan provides for the replacement of the covered product which is found to be defective, through the delivery of a store credit to the customer equal to the original purchase price, inclusive of taxes. Upon the issuance of a store credit or exchange, this plan shall be terminated. Rnrn2. Term: rnrnThe Plan coverage commences on the original purchase date and expires two (2) years from the original purchase date. Upon the issuance of a store credit or exchange, this plan shall be terminated. Rnrn. 2- Year Product Protection Plan rnrn3. Defects Covered: rnrnThe Plan covers manufacturer's defects in material and workmanship which occur during the term of The Plan as a result of normal operation and use of the product. 4. Exclusions and Exceptions: rnrnThe Plan does not cover: rnrnthe loss or theft of the product; rnrnreplacement necessitated by accidental or intentional physical damage; rnrndamage resulting from spilled liquids, insect rnrninfestation or misuse of product; rnrndamage caused by non-authorized installation or repair rnrnproducts used for commercial purposes; rnrnindirect, incidental or consequential damages of any nature. Rnrn5. Cancellation: rnrnThe Plan may be cancelled by XS Cargo at any time: rnrnbased on the fraudulent or material misrepresentation of the customer in either purchasing The Plan or advancing a claim on The Plan; or rnrnin the event of the unauthorized repair of the rnrncovered product. Rnrn6. Activating Plan/Claims: rnrnOn the breakdown or failure of a covered product, the customer may activate The Plan as follows: rnrnBring the defective product and original sales invoice to the same location in which the product was purchased. Rnrnii. Product will be inspected and/or tested by store personnel to confirm defective status; and rnrniii. Upon receipt and review of the defective product & original receipt/invoice plus original packaging, manuals & accessories, XS Cargo shall issue rnrna store credit to the customer in the amount of the full original purchase price paid by the customer for the defective product. Rnrn7. Store Credits: A store credit issued under the terms of The Plan shall remain in effect for one (1) year, and may be used or applied towards the purchase price of any product (s) of any nature purchased by the customer at XS Cargo. Credit vouchers must be used in full. No change or partial credit notes will be issued for any unused portion of the credit voucher. The customer must present the original credit voucher to redeem the store credit. RnrnHow much does The Plan cost? RnrnThe cost of the Product Replacement Plan is based on the purchase price of the eligible item on which it applies. The Plan only protects one (1) item. To protect more than one item, multiple plans may be purchased in accordance with each item's respective retail price at the time of purchase. Refer to the chart below to determine Plan rates. RnrnExample: If you purchase a cordless telephone for $69.99, you may add a Product Replacement Plan to that phone for an additional $14.99. If you also purchased a portable stereo for $44.99, you can choose to add a Product Replacement Plan to that item as well for an additional $9.99. RnrnPurchase Price-1 Plan Price-2 1-Purchase price refers rnrn - to the before tax price rnrnof the item. Rnrn2-Plan prices are listed as before tax prices. GST & any applicable provincial sales taxes added at till. RnrnUnder $20.00 $20.00 - $29.99 $30.00 - $49.99 $50.00 - $79.99 $80.00 - $99.99 $100.00 - $149.99 $150.00 - $199.99 $200.00 - $249.99 $250.00 - $299.99 rnrn$4.99 $6.99 $9.99 $14.99 $19.99 $29.99 $39.99 $49.99 $59.99 rnrnThis plan covers only those products for which the customer has purchased an rnrnXS Cargo Product Replacement Plan, as designated immediately below the eligible item rnrnon the sales receipt. RnrnBenefits rnrnNothing But Bargains! RnrnAdd a Product Replacement Plan to your XS Cargo purchase and you're still far below regular retail prices! RnrnBetter Than a Warranty! RnrnNo waiting for lengthy repairs or sending your product away to service depots. Just return your product to the store where it was purchased and your plan activation will begin. RnrnNo Hassle Voucher! RnrnA no hassle credit voucher offers you the freedom to replace your item or select something entirely different. You even have up to one year to use your voucher. Rnrn — rn — Original Message — rnFrom: kaanth rnTo: Kristal Levy rnSent: Thursday, October 28 5:45 PMrnSubject: Re: XS Cargo (Medicine Hat) rnrnrnrn — Original Message — rnFrom: "kaanth" rnTo: rnCc: rnSent: Wednesday, October 20 4:04 AMrnSubject: Emerson Speaker Phone rnrnrn Speaker Phone Emerson Model EM2646. Rn rn rn I bought the above phone from XS Cargo Medicine Hat 115,3078 Dunmore Road SE, Medicine Hat, Alberta T1B 2X2, Canada on 7th September and rn left phone messages (at 1-877-768-8483) over six times to Southern Telecom, rn Inc, Brooklyn, NY 11232 1-877-768-8483 and emails over six times to rn cs@7telecom.com as given in their leaflet. So far no replies from them. Rn rn I did pay extra $4.99 to XS Cargo for warranty for two years. Their wordings are very rn tricky. The lady Manager Sheryl (Manager) at XS Cargo in Medicine Hat says rn she cannot refund the money but will exchange it for another speaker phone rn (same brand) which will have the same problem as an adapter cannot be used rn to make the ear piece sound louder, for bright LCD lighting, the number rn buttons do not work properly. It lacks power. However I exchanged for another Speaker Phome same White Model Emerson Model EM2646 which also went dead on 28th October. Rn rn I can scan and send you the bill and their leaflet giving not very correct rn information about the speaker phone. Rn rn In their leaflet they say we have to install 3 AAA batteries. It will not rn take these batteries but only take 3 AA batteries. First flop. Rn rn In their leaflet they also say "connect the 9V adapter to the DC jack of the rn unit". There is no DC jack or port to connect the adapter which I am rn prepared to buy as an extra item but no port to connect. Second flop. Rn rn This made in China unit had made blunders in the above descriptions. If I rn was able to read the leaflet before I opened the box I would have not bought rn this speaker phone. I got cheated and misled. These phones should not be rn sold. Rn rn I phoned them over six times because the ear piece could not be made more rn louder, the LCD is very faint and cannot see the numbers or adjust the rn contrast, certain dialing numbers cannot be punched properly and had to be rn repeated again and again to dial a number. Rn rn please reply. I want a full refund or a replcement of this speaker phone rn with a good kind which will not have problems mentioned above. Rn rn Sara Pavanrn Email: kaanth@telus.netrn P.O. Box 21042rn Medicine Hatrn Alberta T1A 8M3 rn - rn — Original Message — rn From: Kristal Levy rn To: kaanth@telus.net rn Sent: Thursday, October 28 4:09 PMrn Subject: XS Cargo (Medicine Hat) rnrnrn Hi Sara, rnrn rnrn I have received your emails from Rita from the BBB in Medicine Hat. We require some clarification regarding what your complaint is in regards to, and what your desired resolution is. The easiest way to submit complaints is going onto our website www.calgary. BBB.org and click on "file a complaint". This will allow you to submit all of the correct information. If you would like to email me to notify me that you have submitted it, I can check our database to ensure its been received and attach the emails that you have provided us with your complaint. Rnrn If you have any questions you can email me, or phone. Rnrn Thank you. Rnrn Kristal Levy | Trade Practices Consultant, Advertising Review and Arbitration Administratorrnrn Tel: 403-531-8683rnrn Fax: 403-640-2514rnrn Email: kristal@calgary. BBB.orgrnrn www.calgary. BBB.orgrnrn BBB Serving Southern Alberta and East Kootenaysrnrn 350 7330 Fisher Street SErnrn Calgary/AB/T2H 2H8rnrn rn Important Notice: Any information gathered by the BBB in any submissions or subsequent communications is collected for use by BBB Serving Southern Alberta and East Kootenays with the sole purpose of assisting you with your complaint or inquiry. You will not be placed on any mailing lists. Any personal information you give us will only be used for the purpose of complaint Conciliation, Mediation, Arbitration and/or investigating the business practices of this business. You are consenting to the sharing of the information you submit with the business in question, any government ministry (federal or provincial), agency, board or commission, any self-regulatory board or association and any law enforcement agency. Rn&rnrn — Original Message — rnFrom: "kaanth" rnTo: rnCc: rnSent: Wednesday, October 20 4:04 AMrnSubject: Emerson Speaker Phone rnrnrn Speaker Phone Emerson Model EM2646. Rn rn rn I bought the above phone from XS Cargo of Medicine Hat, Alberta, Canada and rn left phone messages (at 1-877-768-8483) over six times to Southern Telecom, rn Inc, Brooklyn, NY 11232 1-877-768-8483 and emails over six times to rn cs@7telecom.com as given in their leaflet. So far no replies from them. Rn rn I did pay extra $4.99 for warranty for two years. Their wordings are very rn tricky. The lady Manager Sheryl (Manager) at XS Cargo in Medicine Hat says rn she cannot refund the money but will exchange it for another speaker phone rn (same brand) which will have the same problem as an adapter cannot be used rn to make the ear piece sound louder, for bright LCD lighting, the number rn buttons do not work properly. It lacks power. Rn rn I can scan and send you the bill and their leaflet giving not very correct rn information about the speaker phone. Rn rn In their leaflet they say we have to install 3 AAA batteries. It will not rn take these batteries but only take 3 AA batteries. First flop. Rn rn In their leaflet they also say "connect the 9V adapter to the DC jack of the rn unit". There is no DC jack or port to connect the adapter which I am rn prepared to buy as an extra item but no port to connect. Second flop. Rn rn This made in China unit had made blunders in the above descriptions. If I rn was able to read the leaflet before I opened the box I would have not bought rn this speaker phone. I got cheated and misled. These phones should not be rn sold. Rn rn I phoned them over six times because the ear piece could not be made more rn louder, the LCD is very faint and cannot see the numbers or adjust the rn contrast, certain dialing numbers cannot be punched properly and had to be rn repeated again and again to dial a number. Rn rn please reply. I want a full refund or a replcement of this speaker phone rn with a good kind which will not have problems mentioned above. Rn rn Sara Pavanrn Email: kaanth@telus.netrn P.O. Box 21042rn Medicine Hatrn Alberta T1A 8M3 rn - rn — Original Message — rn From: Kristal Levy rn To: kaanth@telus.net rn Sent: Thursday, October 28 4:09 PMrn Subject: XS Cargo (Medicine Hat) rnrnrn Hi Sara, rnrn I have received your emails from Rita from the BBB in Medicine Hat. We require some clarification regarding what your complaint is in regards to, and what your desired resolution is. The easiest way to submit complaints is going onto our website www.calgary. BBB.org and click on "file a complaint". This will allow you to submit all of the correct information. If you would like to email me to notify me that you have submitted it, I can check our database to ensure its been received and attach the emails that you have provided us with your complaint. Rnrn If you have any questions you can email me, or phone. Rnrn Thank you. Rnrn Kristal Levy | Trade Practices Consultant, Advertising Review and Arbitration Administratorrnrn rnrn Tel: 403-531-8683rnrn Fax: 403-640-2514rnrn Email: kristal@calgary. BBB.orgrnrn www.calgary. BBB.orgrnrn rnBBB Serving Southern Alberta and East Kootenaysrnrn 350 7330 Fisher Street SErnrn Calgary/AB/T2H 2H8rnrn Important Notice: Any information gathered by the BBB in any submissions or subsequent communications is collected for use by BBB Serving Southern Alberta and East Kootenays with the sole purpose of assisting you with your complaint or inquiry. You will not be placed on any mailing lists. Any personal information you give us will only be used for the purpose of complaint Conciliation, Mediation, Arbitration and/or investigating the business practices of this business. You are consenting to the sharing of the information you submit with the business in question, any government ministry (federal or provincial), agency, board or commission, any self-regulatory board or association and any law enforcement agency.

Company: Xenonics Holdings, Inc
Country: USA

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