Chase home finance
Short Sale Paperwork Lost Repeatedly and Letters Continue After Sale

My husband and I had to do a short sale on our home of 26 years. Which was hard anyway, but Chase it much harder. We started in Sept. Faxed paper work wait 6 weeks and nothing, called them. The paper work was sitting on a desk, then it had been lost! So we refax, they lost it again, this time when faxed I also mailed copies. So they finally had what we thought was all the paper work, but know since it had been lost all that time had to do all again, sent return receipt.

They actually received it that time.By this time we were 5 months behind on payments, all the phone calls from them. Told them were trying do short sale as my husband had lost his job then had have triple bypass surgery all within 1 1/2 months. We had realtor helping, had a buyer within a week of it being on the market. A took from septuntill the end of may. So much happened but that was enough so we thought then they sent letters after it was sold that we needed insurance on the house we did not even own anymore, then sent letters about how they can do loan modification on the house, I called them I don't even remember how many times, still getting letters from them and has been 4 months sent the house was sold. The buyer all most walked away a couple of times because of all the pit falls of dealing with Chase. Hopefully all the will stop soon.

Company: Chase home finance
Country: USA

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