Lowes
Lowes complaint - kobalt tools

I bought kobalt tools from lowes. I think they are better than craftsman except when it comes to warranties. At sears you bring the tool in they inspect it and replace it free of charge. I went to lowes my poket knife fell apart i got another one went to retuens presented the so called kobalt warranty "hassle-free" and this is what i got, let me see your id, your address and name wont let us replace this becuase lowes system wont let it through. Then politely i got mad the warranty states this and i quote "LIFETIME HASSLE-FREE GUARANTEE, You should never have a problem with your Kobalt tools, However, if you do, just return it to the place of purchase for a free replacement, no questions asked. This is false advertisment and lowes is cheating people out of there money if they cannot stand behind the guarantee of a product they sell. If i could sue them for the embarrasment i will!!! My money means the world to me even if they disrespect it with lies. That's why i buy tools with a warranty aint that what we supposed to do!!! By the way it was the lowes at 117 william penn plaza durham, nc 27704

Company: Lowes
Country: USA

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