Kay Jewelers
Krappy Kays

I took my engagement ring and wedding band to the Christiansburg, VA location to have a small diamond replaced and the shanks on both rings fixed. I picked up the rings on 10/27/09 and payed a fee of $180.in less than 48 hours both shanks were bent far worse than before and three small diamonds were gone from the ring. I have been told that it will not be fixed under the 6 month warranty because it was not under normal wear and tear. I can assure you that I did nothing unusual in the 48 hours after receiving the rings. Your customer service person even accused me of "running over it with a car". This is absurd. I have been a customer with your store for 12 years and I am shocked to be treated this way. Why do you offer a 6 month warranty if you do not stand behind your work?

Company: Kay Jewelers
Country: USA

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