Directv
Charged for replacement receiver despite natural disaster policy

I recently terminated my DTV service due to the fact I have been told several times that I would not be charged for a replacement HD/DVR Receiver due to the May 01 Flooding that occurred in Millington, TN. I suspended my account till I was ready to move into a new home. I called 21 May to reconfirm my Installation date of 22 MAY I was told that I would have to pay for a replacement receiver and that the Natural Disaster Policy only waived the non-return of your old receiver. I thought I was being taken cared of but today I was not. I have been displaced from my home for 3wks, have a family of 4 which includes a newborn; I thought this was going to be the least of my worries. I was assured initially by Tim, work ID # U4246, that I would not have to pay anything. Then recently, Joe work ID# 100447329, was going to put a credit to my acct for the receiver. Although DTV offers great satellite service; I feel that they didn't do all they could to keep a customer. So I terminated my service today.

Company: Directv
Country: USA

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