Extra Space Storage
Require tenants to take insurance to cover ES's liability - ducking liability

I had been at the Auburn Blvd. Facility in Sacramento for two months when I discovered what the manager and employees already had known for months prior - they hadn't maintained their units and a number of them were leaking from the roof - in fact, one could easily see after (or during) a rain which units were affected by the runout under the rollup doors. However, they never told the tenants until they themselves discovered it & in my case after substantial damage to my contents which happened to be the contents of an antique store. It seems to me that that's the type of claim that should be handled by the owner's insurance - not the tenant's. That's only one of the issues - every single month I've been there it's been a hassle paying my bill because it's never been "corrected". I got an alleged "special rate" by reserving online but for some reason they can't seem to get it together with their computer system or upper management. Last month they asked me to wait to pay until they got their district manager to correct the rate. I went ahead and paid online. This month it still wasn't corrected so now they're charging me a late fee, in addition to a "leaving a couple of mildewed, damaged boxes outside my unit" fee when I had to move due to their negligence - mind you, now all of a sudden they won't let the tenants use the onsite dumpster unless they pay a fee and I'm not taking some dirty, mildewed boxes with me - I don't have a dumpster at my house. And they're trying to charge me a "staying after hours" fee - because a few times I got stuck inside the gate so when the manager's husband came to make his rounds he let me out. The only reason why I was there "after hours" was because they were only giving me a few days to move to another unit due (again) to their negligence! It cost me thousands of dollars to pay people to move me to the first unit - (I had just gotten out of the hospital from a terrible car accident and couldn't walk) now I was supposed to move again all by myself in a few days after it literally took over a month for professionals to move me! And now I had to go through everything, inventory it, take photos and find a way to dispose of it (not on-site), re-pack what was useable AND move it to another unit? CRAZY! I'm moving on - who needs this kind of incompetent unprofessional storage facility when there's so many who would welcome new customers. They're looking at a class action lawsuit, I'm afraid.

Company: Extra Space Storage
Country: USA

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