Extra Space Storage
Incompetent and unprofessional storage facility

I'd been in the Auburn Blvd. Service in Sacramento for 2 weeks after I found exactly what the supervisor and workers currently had recognized for weeks preceding - they'dnot preserved their models along with a quantity of them were leaking in the top - actually, you could quickly observe after (or during) a rainfall which models were suffering from the runout underneath the rollup doors. Nevertheless, they never informed the tenants till they themselves found it & in my own situation after considerable harm to my items which been the items of an antique shop. It appears tome that this is the kind of state that ought to be managed from the operator's insurance - not the tenantis. That is just one of the problems - each and every month I Have been there this has been an inconvenience spending my statement since itis never been "fixed". I acquired an alleged "specific price" by arranging online however for some reason-they cannot appear to have it as well as their computer program or top management. Last month they questioned me to hold back to pay for till they got their area supervisor to fix the price. I went ahead and paid online. This month it nevertheless was not fixed so today they are getting me a late charge, along with a "making a few mildewed, broken containers outside my device" fee when I'd to maneuver because of their neglect - actually, today all a quick they wont allow the tenants make use of the onsite dumpster until they spend a fee and that Iam not getting some filthy, mildewed containers with me - I-donot possess a dumpster at my home. And they are attempting to cost me a "remaining after-hours" charge - just because a several occasions I got caught within the entrance then when the supervisoris spouse found create his models he let me out. The only real reason I had been there "after-hours" was simply because they were just providing me a couple of days to maneuver to a different device due (again) for their neglect! It cost me a large number of bucks to pay for individuals to transfer me towards the first device - (I'd simply gotten from the clinic from the horrible car crash and maynot go) today I had been designed to transfer again-all on my own in a couple of days after it actually got over per month for experts to maneuver me! And today I'd togo through anything, stock it, get pictures and discover a method to get rid of it (not on site), re pack that which was useful AND transfer it to a different device? INSANE! I am moving forward - who wants this sort of inexperienced unprofessional storage service when there is a lot of who'd welcome new clients. They are considering a-class action suit, I am scared.

Company: Extra Space Storage
Country: USA
Site: extraspace.com

  <     >