Qwest Communications International Inc
Landline Reconnection and Number Port Delayed Repeatedly

On June 19 I tried to transfer my land line phone to a cell phone#. On June 26th the cell phone was canceled, The cell phone company contacted Qwest to cancel the order of the phone #, On July 5th I called Qwest customer service and was told they had no notice of the cancellation, Again the request was made to port over my old phone and re-connect the home phone. I was told this would take 7-9 business days.

On July 11th I called customer service again and again no record of the previous transaction again I went to the process of requesting the old phone # ported from the cell phone co and have the home phone Line re-connected. I received a confirmation #c69883006, and was told the phone would be contected by July 16th. I called again on July 16th and after an hour of the run around I was told by Jason - a supervisor that the department that could expedite the order was closed, He also informed me there is no record of any previous orders to have the phone # ported back to them so my home phone could be reconnected and again the own order was going to take another 7-9 working days!!!

Company: Qwest Communications International Inc
Country: USA

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