Wal*mart
Refused price-accuracy guarantee after shelf price mismatch

Wal-Mart MISLEADING customers and refusal to honor price-accuracy scanning-code-of-practice price-accuracy-guarantee

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Dear Sir,

1) We shopped at Wal-Mart [Dufferin 3106] in Toronto, Ontario, Canada on 22 April.

2) "Oatmeal to Go" - "Maple & Brown Sugar flavour" - Oatmeal-Bars was marked on the shelf as "OTG M B S " for $2.

3) It scanned for $2.64. Please see attachment WalMart22Apr10.jpg.

4) The "Customer Service" centre cashier with a name-tag "Emily" REFUSED to honor the posted scanning-code-of-practice price-accuracy-guarantee.

According to the POSTED "scanning-code-of-practice price-accuracy-guarantee" at each cash-register, the customer gets the first item free if the item scans for a price HIGHER than the shelf-marked price.

INSTEAD she started HARASSING US AND ARGUING, AND REFUSED TO GET THE store-manager as per our request to her.

5) Then came another "customer service manager" [with a name-tag Jennifer]. But no requested store-manager [in spite of our REPEATED requests].

6) We were NOT permitted to get a photocopy of the INCORRECTLY marked shelf-price-sticker.

OBVIOUSLY IT EVIDENCED that [at least in this case] Wal-Mart is MISLEADING consumers about the price and over-charging the public.

Sincerely,

Ron

Company: Wal*mart
Country: USA

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