Wal Mart
Scanned Price Higher Than Shelf Price, Price-Accuracy Guarantee Refused

Dear Sir, 1) We shopped at Wal-Mart [Dufferin 3106] in Toronto, Ontario, Canada on 22 April. 2) "Oatmeal to Go" - "Maple & Brown Sugar flavour" - Oatmeal-Bars was marked on the shelf as "OTG M B S " for $2. 3) It scanned for $2.64. Please see attachment WalMart22Apr10.jpg. 4) The "Customer Service" centre cashier with a name-tag "Emily" refused to honor the posted scanning-code-of-practice price-accuracy-guarantee. According to the POSTED "scanning-code-of-practice price-accuracy-guarantee" at each cash-register, the customer gets the first item free if the item scans for a price HIGHER than the shelf-marked price. Instead she started harassing us and arguing, and refused to get the store-manager as per our request to her. 5) Then came another "customer service manager" [with a name-tag Jennifer]. But no requested store-manager [in spite of our repeated requests]. 6) We were NOT permitted to get a photocopy of the INCORRECTLY marked shelf-price-sticker. Obviously it evidenced that [at least in this case] Wal-Mart is misleading consumers about the price and over-charging the public. Sincerely, Ron [removed]

Company: Wal Mart
Country: USA

  <     >