Ulta
Poor customer service - haircut, color & highlights

I went to the salon at Ulta in Arizona & had my hair cut, colored & highlighted. The first time I had this done, I had no problems. But then the girl that did my hair left Ulta & they scheduled me with another stylist. I told them that I wanted to stay with the same level stylist. The higher the level stylist, the more money. Well, I had my appointment and when I noticed my receipt & it was $15.00 more than when I had it done with the previous stylist. I went back and talked to the manager & asked why I was charged more for the service. She explained the different levels of stylists & how the pricing works & I said that I knew that, but when someone called to tell me that my original stylist left the store, I said that I wanted to stay with the same level. Whoever scheduled my appointment, didn't listen to me and scheduled me with someone who supposedly has more experience and costs more to go to. I WAS NOT told this when I got my hair cut. When I complained to the manager, she called the stylist while I was in the store and the stylist said that she told me about the pricing. I said that was not true. But the manager said that they could not refund my money and that it was "hear say"... My word against hers. I would not have had a problem with paying the $15, but the stylist DID NOT tell me that she was a different level & she charged more for haircuts. The girl that was a level below her did a much better job on my hair! I guess that the manager never heard of CUSTOMER SERVICE! Needless to say, I will NEVER go to Ulta for any type of salon service. I called Ulta's customer service and got better results that way. The so called managers in the stores don't know what customer service is!

Company: Ulta
Country: USA

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