Ulta
Ulta Beauty Salon Very Poor Customer Service

Manager did not return phone call. Customer Service did not return phone call. District Manager did not return phone call. Customer Service Manager didn't return phone calls at corporate headquarters. They are a joke! Entire corporation does not care about customer service. Problem with salon, unprofessional to the max. Do not use the Ulta Salons they do not know what they are doing. Untrained stylists. Appointment for keratin treatment and hair cut. Ulta cancelled appointment without calling, they stated when I arrived that corporate did not send the product for the keratin treatment and tried to call me. Appointment was made 30 days in advance. Was told stylist took the morning off due to the cancellation and no one was there to even cut my hair. Drove 45 minutes to and from the salon for this and took the day off of work.

Company: Ulta
Country: USA

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