Helzberg Diamonds
Rip off on lifetime warranty-does not stand behind warranty
- 04-04-2009
- 45
Bought a 4000.00 wedding ring from them in 2000 which was an upgrade from the 2000.00 ring I got in 1998. Have not had problems with it until December when I noticed that the shank, 3/8 marquee diamond, and prongs was all missing out of my ring. Took my ring to Helzberg fully expecting them to fix it since they are suppose to have such a great warranty and so customer oriented. Boy was I wrong. They are trying to get me to pay 800.00 to have my diamond replaced.
And get a load of this, between shipping from the store to corporate and back to the store they lost one of my smaller diamonds. I have gotten every excuse in the book about them fixing my ring and have been without it since December. All I want is my ring fixed. Don't go to Helzberg!!! They will not warranty your ring like they say they do. Go to a jeweler that has a REAL WARRANTY and will fix your ring without the arguements and hassles. I am still battling with them to get it fixed.
Company: Helzberg Diamonds
Country: USA
State: Arizona
City: Glendale
Address: Arrowhead Mall