Gmac
Final Payment Confusion and Long Hold Times at Loan Payoff

COMPLAINT - After calling and getting through finally I was told that the last payment of certain amount will be taken on 11-08-09 by Direct Debit. This was all done. We were waiting for final statement, instead received a statement for the last year only asking a statement closing balance. Nobody mentioned this before and why GMAC can't take this payment by DD is very puzzling. Any way after wasting and waiting for 1hr and 40 minutes in total we made the payment and even then the adviser over the phone kept saying "you have to get clearance". All I asked was a letter saying that we have paid it all and end of contract. Of course we do not expect high standard of service from GMAC for thanking us for our custom as we received from Mercedes Benz when we finish their payments. But there was no telling this to adviser, she kept repeating the same thing... An absolute shame to the company. Damn them...

Company: Gmac
Country: USA

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