UPS
Rude call center agent and driver repeatedly missed scheduled pickup

On 4-22 7:30 PM I called UPS center at (772-465-7973) talked to “Linda” to check the status of my scheduled pick up! After she recognized me as the same client that talked to her the day before on 4-21 about the same pick up, she was totally rude and unprofessional.

She interrupts me by putting me on hold for long length of time! I called her again. She kept telling me that they will pick it up tomorrow. I told her “I’ve heard that before, “yesterday - and the day before” she said “ we have three days to pick it up” I asked for the supervisor, I was told he said the same thing to her and don’t want to speak with me.

I guess that very much explained the way the driver’s carelessness and Linda’s rudeness to customers.

Is this how UPS conduct business now? I have been trapped in my house for three days because of driver refused to do his job.

Please investigate this driver as he keeps breaking and damaging my packages shipped to my address.

For more info, originally this package was received as broken item by the same driver! Tracking #xxxxxxxxxxxx666827. Now he doesn’t want to pick it up.

I took the time to write you this feedback demanding no harm to Linda nor the driver, however they are in immediate need of training in customer relationship management (CRM), or most valuable customer (MVC), and customer-centric focus. Thanks for your time and effort

For more info, ask linda about the UPS driver who broke my front door.

Company: UPS
Country: USA

  <     >