Menards
Poor customer service

I was trying to exchange a 99 cent pkg of bolts for a shrter length... Even trade. These people will NOT do the exchange without either a receipt or a drivers license. So I went back to my car to get my license. I also grabbed my debit card because I knew they could find my receipt through it, thinking this would make the exchange easier. The cashier said she could not do it at the register, I had to leave the line to go to a kiosk to get a duplicate receipt. The machine BROKE MY CARD. A manager had to come get the other half out of the machine. Once my card was broken THEN she said "Go ahead and do an even exchange" to the cashier. ONE, why could they not do that originally? I am physically disabled and it was difficult to return to my car. TWO, I never got an apology for my card being broken. It was friday night which means I am all weekend with no money, no way to get money from my account... Nothing. It will also be a pain because most bills are automatically paid using that card. This means I now have to get a new card and contact every biller with the new number. Pain in the butt!

I then went back to get the right length bolts and could not find them. Nobody helped me (which is so not unusual for this store) and I was still very upset over my card. I finally said screw it, I will get them from elsewhere, keep my stupid wrong ones and never return to this store. I worked myself up being angry and frustrated. I ended up having an anxiety attack in the store. My 11 daughter was frightened and got help. ONE employee was helpful and kind. I was aware of her presence and kindness. My daughter said every other employee that stoood around and looked was being pulled away to go sign witness paperwork. My daughter told them what caused my anxiety attack (stress over the card being broken and the problems this caused) I still did not get an apology or anything. I spend on average $5000 a year in that store as I have a fixer upper and a rental. I will NOT be returning to that store. Homedepot is a bit further but the amount I would save in cost and the better service I always receive there will make the short drive worth it.

Company: Menards
Country: USA
State: Michigan
City: Saginaw

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