Metro pcs
Samsung - $50 unlimited smart phone

So i purchased a Samsung Caliber at Best Buy. The phone ended up being defective so i returned it an got my money back. That same night i called metro to get a refund for the plan charge ($50), when i got to a rep i explained the deal, she looked over my account and had me on hold longer then she actually talked to me, when she finally came back on she said, "i confirmed with my supervisor, and your going to have to go to a corporate store to get your money back", i felt like this was bull, being that i paid over the phone with them and not at a "Corporate Store"... I went to the store the following day (Sat), i explained to them what happened, and they looked at me like i was stupid, "you didn't pay thru us why would we refund you" but they were nice enough to direct to another dep. Called billing matrix which weren't open till monday, i finally called today (Mon) and the rep there said he couldn't do anything for me that i needed to talk to metro, so back to the original dep i went, there a rep told me that the service was active and that they couldn't refund my money, so basically i wasted all this time and i still lost out, but she had a brilliant idea, why didn't i just go out and get a new phone so i could use the service... At that time i asked for her supervisor, i went on hold for ten minutes for her to come back and say, "my supervisor looked in to your account and it seems this line has only been active for 6 days so you qualify for a refund"... I hate there CS so much. Took me 4 days to get my money back, and just to go back to the same dep. Where i had asked for it originally...

Company: Metro pcs
Country: USA

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