FedEx
Christmas Eve Package Never Delivered After Guaranteed Date

I purchased a Christmas gift for my wife at a site that offered FedEx as a guarantee for a December 24 delivery. I thought, "FedEx?! I am impressed." I rested, assured that I would have nothing to worry about.

Today is December 24th, and this morning I tracked my package (a blouse and a vest). The FedEx site indicated that my package arrived at 11:00 at the FedEx station near my home, approximately 15 minutes away. I had errands to run, so I enlisted my son to remain at home to receive the package. When I learned that it had not arrived (2 pm), I again checked the site and then called to use the tracking tool. Again I learned that my package was near my home, but the site indicated in transit, so I assumed it was en route to my home.

5 pm... No package. 6 pm (I canceled Christmas Eve services to wait for my wife's gift)... no package. I telephoned and used the old press 0 trick to get a live person, who agreed to connect me to the site near my home. It was then that I was informed that:

1. My package would not be delivered.
2. I could have picked it up myself after it arrived at 11 am!!!
3. They would be open on Christmas Day, but I would have to venture out to get it myself!!!

I am so angry I could spit. My experiences with UPS and the Postal Service have been extremely positive. I will tell everyone I can that if you need it overnight, use another service or just walk it there. It will stand a better chance of arriving on time than if you use FedEx!

Company: FedEx
Country: USA

  <     >